• Fluent written and spoken English
• Strong IT skills (especially CRM, Outlook & MS Office including Excel)
• Highly organised
• Excellent communication and diplomacy skills, are able to communicate effectively at all levels (dealing with owners, captains and colleagues)
• Ability to prioritise, multi-task and work to tight deadlines and under pressure
• Keen eye for detail and accuracy
• Confidentiality
• Good team player, but also able to act on own initiative
• Ability to attend the office Monday-Friday

Desirable skills:

• Knowledge of MS CRM and/or Adobe Photoshop
• Previous sales support experience
• Knowledge of yachting or luxury goods sector

A Yacht Broker is responsible for facilitating the buying, selling, and chartering of yachts on behalf of clients. This role requires strong sales skills, extensive knowledge of the yachting industry, and the ability to build and maintain relationships with clients and industry professionals. The Yacht Broker will guide clients through the entire process of purchasing or chartering a yacht, from initial consultation to closing the deal.

Key Responsibilities:

• Client Consultation: Meet with clients to understand their needs, preferences, and budget for buying, selling, or chartering yachts. Provide expert advice and recommendations based on their requirements.
• Market Research: Conduct thorough market research to stay updated on current yacht listings, market trends, and pricing. Provide clients with accurate and up-to-date information.
• Listing Management: Manage listings of yachts for sale or charter. Ensure that all listings are detailed, accurate, and appealing to potential buyers or charter clients.
• Sales and Negotiation: Handle negotiations between buyers and sellers to achieve favorable terms for all parties. Prepare and present offers, counteroffers, and contracts.
• Marketing and Promotion: Develop and implement marketing strategies to promote yacht listings. Utilize online platforms, social media, yacht shows, and networking events to attract potential clients.
• Documentation: Oversee the preparation and execution of all necessary documentation for yacht transactions, including contracts, bills of sale, and registration papers. Ensure compliance with legal and regulatory requirements.
• Client Relationship Management: Build and maintain strong relationships with clients, ensuring high levels of satisfaction and repeat business. Provide ongoing support and follow-up after transactions are completed.
• Network Building: Establish and maintain a network of contacts within the yachting industry, including yacht builders, marinas, surveyors, and other brokers.
• Inspection and Sea Trials: Coordinate and attend yacht inspections and sea trials with clients. Provide professional guidance and feedback during these evaluations.
• Customer Service: Provide exceptional service to clients, addressing any questions or concerns promptly and professionally.

Skills Required:

• Fluent English: Must speak and write fluent English to effectively communicate with clients, colleagues, and industry professionals.
• Sales Skills: Strong sales and negotiation skills with a proven track record of closing deals.
• Market Knowledge: In-depth understanding of the yachting industry, including market trends, yacht types, and pricing.
• Organizational Skills: Excellent organizational and multitasking abilities to manage multiple clients and transactions simultaneously.
• Interpersonal Skills: Outstanding communication and interpersonal skills to build and maintain relationships with a diverse range of clients.
• Attention to Detail: Meticulous attention to detail to ensure all listings, documentation, and communications are accurate and professional.
• Computer Skills: Proficient in using various software applications, including Microsoft Office Suite, CRM software, and online marketing platforms.

Experience Required:

• Industry Experience: Minimum of 3-5 years of experience in yacht brokerage, sales, or a related field within the maritime industry.
• Sales Experience: Proven experience in sales and negotiation, preferably in high-value transactions.
• Marketing Experience: Experience in developing and implementing marketing strategies to promote luxury products or services.
• Customer Service: Demonstrated experience in providing excellent customer service and managing high-net-worth clients.

Qualifications:

• Education: A bachelor’s degree in Business, Marketing, Maritime Studies, or a related field is preferred.
• Certifications: Relevant certifications such as CPYB (Certified Professional Yacht Broker) or equivalent are advantageous.

Additional Requirements:

• Travel: Willingness to travel as needed to meet clients, attend yacht shows, and conduct inspections.
• Availability: Flexibility to work irregular hours, including weekends and holidays, to accommodate client schedules and industry events.

This role offers the opportunity to work in a dynamic and lucrative industry, helping clients achieve their dreams of yacht ownership or chartering while driving sales and business growth.

Responsabilities:

• Assist with preparation of yacht selections & presentations
• Assist with all client/general correspondence
• Record all client activity in the Burgess Customer Relationship Management (CRM) system
• Monitor CRM enquiries for all brokers and assist brokers with ensuring the enquiry logs are all kept up to date
• Assist with contract preparation as required
• Assist with booking of yacht visits/inspections
• Collate and send out daily yacht and contact log
• Create electronic presentations for third party listed yacht
• Preparation of weekly brokerage news
• Manage department office cars (servicing, insurance, tax, etc.)
• Assist with travel plans as required (hotels, flights, transfers)
• Diary management; department movements
• Submit/collate expenses for brokers

A Charter Yacht Manager is responsible for overseeing the operations, management, and marketing of charter yachts. This role requires a combination of strong administrative skills, excellent customer service, and an in-depth understanding of the yachting industry. The Charter Yacht Manager will coordinate with yacht owners, clients, and crew to ensure a seamless and enjoyable charter experience.

Key Responsibilities:

• Client Management: Act as the primary point of contact for clients, ensuring their needs are met before, during, and after the charter. This includes handling inquiries, bookings, and follow-up communications.
• Charter Coordination: Plan and coordinate charter itineraries, provisioning, and activities according to client preferences. Liaise with yacht captains and crew to ensure all arrangements are in place.
• Yacht Operations: Oversee the maintenance and readiness of the yacht, ensuring it meets safety standards and is in optimal condition for charters.
• Marketing and Sales: Develop and implement marketing strategies to attract new clients. Manage listings on charter websites, social media, and other promotional platforms.
• Financial Management: Handle budgeting, invoicing, and financial reporting for charter activities. Ensure timely payments and manage expenses.
• Regulatory Compliance: Ensure all operations comply with maritime laws and regulations. Maintain up-to-date knowledge of industry standards and best practices.
• Customer Service: Provide exceptional service to clients, addressing any concerns or issues promptly and professionally.
• Relationship Building: Establish and maintain strong relationships with yacht owners, clients, brokers, and industry professionals.

Skills Required:

• Fluent English: Must speak and write fluent English to effectively communicate with clients, crew, and other stakeholders.
• Computer Skills: Proficient in using various software applications, including Microsoft Office Suite, reservation systems, and CRM software.
• Organizational Skills: Strong organizational and multitasking abilities to manage multiple charters and clients simultaneously.
• Interpersonal Skills: Excellent communication and interpersonal skills to build and maintain relationships with diverse groups of people.
• Problem-Solving: Ability to quickly resolve issues that arise during charters, ensuring client satisfaction.
• Attention to Detail: Meticulous attention to detail to ensure all aspects of the charter meet high standards.

Experience Required:

• Industry Knowledge: Minimum of 3-5 years of experience in the yachting or luxury hospitality industry, with a strong understanding of charter operations.
• Management Experience: Previous experience in a management role, preferably in the yachting or travel industry.
• Customer Service: Proven track record of providing excellent customer service and handling high-net-worth clients.
• Marketing: Experience in marketing and sales, particularly in promoting luxury services or products.
• Financial Acumen: Experience managing budgets, financial reporting, and handling transactions.

Qualifications:

• Education: A bachelor’s degree in Business, Hospitality Management, Maritime Studies, or a related field is preferred.
• Certifications: Relevant certifications such as STCW (Standards of Training, Certification, and Watchkeeping for Seafarers) or other maritime qualifications are a plus.

Additional Requirements:

• Travel: Willingness to travel as needed to oversee charters and attend industry events.
• Availability: Flexibility to work irregular hours, including weekends and holidays, to accommodate client needs and charter schedules.

This role offers the opportunity to work in a dynamic and luxurious environment, providing memorable experiences for clients while managing the operations of high-end charter yachts.

Responsabilities: 

• Manage reception & switchboard
• Greet and welcome guests as they arrive at the office
• Ensure reception area and meeting rooms are tidy and presentable
• Offering guests refreshments and on request, ordering working lunches
• Assist with IT setup in meeting rooms
• Receive, sort and distribute daily mail/deliveries. Where required, scan and distribute/file documents
• Franking/ organising couriers for all outgoing post
• Order office supplies (including stationary orders and first aid supplies) proactively keeping inventory of stock
• Managing Athens events, CSR initiatives and social activities
• Fire warden and First aid representative
• Proactively maintain /upkeep office by organising repairs and upgrades
• Liaise with security, cleaners and general maintenance service providers
• Perform other clerical duties such as filing, binding documents, photocopying and scanning
• Processing office payments and expenses
• Stand and Boat Show cover as required, including occasional industry Open Days
• Assist with Athen office projects and ad-hoc requests

Our yacht managers oversee all aspects of the business, commercial and marine operations for a number of yachts, ensuring that all contracted services are delivered to meet the client’s expectations.

Functional Responsibilities 

• Own the business and commercial relationship for Yacht Management with the Owner (or their representative): principal point of contact; assess the owner’s requirements and find ways of delivering services; provide guidance as requested.
• Guide and support each yacht Captain to deliver safe, reliable and cost effective yacht operations in accordance with Company standards and with support from other parts of the Yacht Management team.
• Be the principal point of contact within Empire Yachting for the yachts under their management – mainly Brokers & Charter managers.
• Facilitate arrangements with Corporate Service Providers, Fiscal Agents and Insurers.
• Monitor and influence the financial performance of each yacht against budget: approve expenditure; ensure funds are held to cover anticipated liabilities; approve narrative explanations to accompany periodic reports to the owner; assess the value for money received for major items of expenditure.
• Prepare a monthly operational report on the performance of each yacht for submission to the Owner
• Manage all aspects of each yachts business, commercial and marine operation.

Corporate Responsibilities 

• Participate in the Emergency Response Team. This will include 24/7 duty callout for at least one month per year.
• Be involved in the strategic development of yacht management and the Company’s industry presence Represent the Company at boat shows and other trade events or meetings.
• Identify new business opportunities for yacht management and cross-selling other Burgess services. Work with the Business Development Manager to convert these to profit.
• Any other task reasonably requested.

Personal attributes and qualifications

Essential qualification 

Either of the below:

• STCW 11/2 Certificate of Competency (Master Unlimited); or
• STCW 111/2 Certificate of Competency (Chief Engineer Unlimited); or
• STCW 11/2 Certificate of Competency (Master Yachts) together with at least 2 yrs. in command; or
• STCW 111/2 Certificate of Competency (Chief Engineer Y1) together with 2 yrs. service as Chief Engineer; or
• EQF1 Level 6 education or professional qualification in a Marine discipline, together with 5 yrs. experience in shipping or yachting.

Essential experience 

• Satisfactory demonstration of proficiency in Large Yacht Management; or
• Satisfactory completion of the Company’s ‘Yacht Manager under training programme’.

Desirable qualifications 

• ISM lead auditor, Designated Person Ashore, Company Security Officer

Experience and ability 

• Skilled communicator – verbal and written, able to communicate with people at all levels in a wide range of professional and social situations, tactful and diplomatic.
• Proficient with the use of business IT systems, computer and cloud based apps
• Competent at problem solving.
• Willing to work as a member of a team.
• Effective manager – Maximising use of own time and supervising the work of a nominated Yacht Management Assistants
• Fluent in spoken and written English is essential. Fluency in other languages desirable
• Eligible to live and work in the US
• Resident within daily commuting distance of the nominated office.
• Able to travel worldwide at immediate notice
• Good sense of humour.

The Yacht Maintenance Team is responsible for the upkeep, cleaning, and overall maintenance of the yacht’s interior and exterior. This role ensures that the yacht is always in top condition, adhering to safety and operational standards. The Yacht Maintenance Manager will maintain detailed records of maintenance work, manage inventory, and schedule future maintenance appointments to ensure the yacht operates efficiently and safely.

Key Responsibilities:

• Cleaning and Upkeep: Perform thorough cleaning of the yacht’s interior and exterior, including decks, cabins, galley, and common areas. Ensure all areas are spotless and well-maintained.
• Maintenance Scheduling: Schedule and perform regular maintenance tasks such as engine checks, plumbing repairs, electrical systems, and other essential yacht systems. Maintain a detailed log of all maintenance activities.
• Inventory Management: Keep an up-to-date inventory of all supplies, spare parts, and equipment. Ensure that necessary items are stocked and reorder supplies as needed.
• Record Keeping: Maintain accurate records of all maintenance and repair work, including dates, tasks performed, and parts used. Document any issues and resolutions.
• Future Planning: Plan and schedule future maintenance appointments, ensuring that all systems are serviced at appropriate intervals to prevent breakdowns and ensure smooth operations.
• Safety Compliance: Ensure that all maintenance work adheres to safety standards and regulations. Conduct regular safety checks and drills as required.
• Vendor Coordination: Coordinate with external vendors and service providers for specialized maintenance or repairs. Oversee the work to ensure it meets quality standards.
• Emergency Repairs: Respond promptly to any maintenance emergencies or issues that arise, ensuring minimal disruption to yacht operations.
• Team Supervision: Supervise and train maintenance staff, ensuring that all team members are knowledgeable and capable of performing their duties effectively.

Skills Required:

• Fluent English: Must speak and write fluent English to effectively communicate with the yacht owner, crew, and external vendors.
• Technical Skills: Strong understanding of yacht systems, including engines, electrical, plumbing, and HVAC. Ability to perform basic repairs and maintenance.
• Attention to Detail: Meticulous attention to detail to ensure all maintenance work and cleaning meet high standards.
• Organizational Skills: Excellent organizational skills to manage inventory, schedule maintenance, and keep detailed records.
• Problem-Solving: Ability to troubleshoot and resolve maintenance issues quickly and efficiently.
• Interpersonal Skills: Good communication and interpersonal skills to work effectively with crew members and external service providers.

Experience Required:

• Yachting Experience: Minimum of 3-5 years of experience in yacht maintenance or a related field, with a strong understanding of yacht systems and operations.
• Maintenance Experience: Proven experience in maintenance, repair, and cleaning, preferably within the maritime industry.
• Inventory Management: Experience managing inventory, including ordering supplies and maintaining accurate records.
• Record Keeping: Experience in keeping detailed maintenance logs and scheduling future maintenance tasks.

Qualifications:

• Education: A high school diploma or equivalent is required. Additional technical or vocational training in marine maintenance or a related field is preferred.
• Certifications: Relevant certifications in marine maintenance, such as ABYC (American Boat and Yacht Council) or equivalent, are a plus.

Additional Requirements:

• Physical Fitness: Ability to perform physical tasks, including lifting, bending, and working in confined spaces.
• Availability: Flexibility to work irregular hours, including weekends and holidays, as required by the yacht’s schedule and maintenance needs.
• Travel: Willingness to travel as needed to oversee maintenance work or attend training sessions.

This role is essential for ensuring the yacht remains in optimal condition, providing a safe and pleasant environment for guests and crew. The Yacht Maintenance Manager plays a critical role in the smooth operation and longevity of the yacht.